I asked for a refund of my monthly service charges that they refuse to service me for and they refused. The ease of their financing terms made it a very easy decision to make. I told my boss and she told upper management but they got mad at us. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. We also ensure all reviews are published without moderation. - hours vary a lot I understand that mistakes can happen and or personal error on my part was thoroughly examined. The SRP rebates were supposed to take out some of the price pain. Buyer beware - their rookies may cost you real money! Parker and Sons. Everybody was friendly and courteous. Neither have returned my calls.It will be in upper 30s tonight. I'll be leaving soon. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. BBB Business Profiles generally cover a three-year reporting period. It was a mistake to go with Parker & Sons. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. They had my new water. ), but that in itself is absurd. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. It's fun environment but customers always take priority. We were told we could be put on stand by for the next day which was great. They did a great job. We are very happy. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. to our friends and family be done by Jesus. We're having the work done for $600 from another company. WE appreciate every review we receive, good or bad. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Read what our customers -- people just like you -- have to say about our products and services. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. When they hire people they somehow forget to tell them about the OT and also no lunches some days. I took all the risk unknowingly. We had our 1st ac regular maintance service. Literally the only Pros are the MONEY. We know he'll love your shout-out as much as we do. 6pm time frame. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Parker & Sons offered a rebate through the ********** program. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. This refund will arrive at ******************************* home in a check form. We also have a Tucson site. Share. BBB is here to help. Calling Parker & Sons was the best move I ever made. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. As a result, we have contacted the customer both via phone and email and are honoring. Thank you so much Jan for the great review for Andrew. Just want to let us know how our team did on your recent service call? Parker and Sons consumer reviews, complaints, customer service. Why was replacing the coil not recommended? Grow your business. Why bother even to schedule in advance? Thank you for trusting us to deliver the quality service you deserve! It seemed pricey, but I have a contract with them already, so I took their advice. Parker and Sons issued a refund of $147.00 per ******************** request. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). They did air-conditioning work for my heater. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Luckily, my next call was to Parker & Sons. Over priced wanted to charge $1200 for replacement motor. Andrew did a great job replacing light fixtures in 2 bathrooms. electrician, air duct cleaning, ceiling fans. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. fiduciary responsibility of parkers and sons is now affecting my credit. Thank you we will be calling you for other jobs in the future. The coupler came loose and it needed to be taped back together. They explained every single thing they did. We're Not Your Average Joe! UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Gentleman was polite, courteous and professional. During the week we also done get assigned breaks. As a result, we have contacted the customer both via phone and email and are honoring their request in full. No job is too big or too small, so contact the experts at Parker & Sons today. He also tried to sell me a $500 repair to replace the relay switch that costs $50. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. He went above and beyond to help us! The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. I paid $11,000.00 for the heater and a/c. So its very visible and a distraction every time we watch tv. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We have to clean ourselves in the office. Will never use this company again! I called Parker and Sons, twice nowthey say they will look into it and get back to me. Parker & Sons installed soft water for us in our home. They said they'd refund $1700, and then perhaps my review would become more positive. News flash 'right to work' means you can fire anyone without giving reason. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Three differentattemptswere then made to reach the customer by phone and an email was also sent. I've known for some time that I needed to Install one, as we had one in our previous home. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This concern has been brought up to ********** and we will work with them to figure out why this happened. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Companies can ask for reviews via automatic invitations. Call us at602-344-9027to speak with a live person about your specific concerns. Schedule Service. Management is good and cares about employees. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. What a Melvin! This profile is powered by Birdeye. You are in Phoenix. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Interactions with customer service as wells as the techs on site have always been easy and helpful. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Note that complaint text that is displayed might not represent all complaints filed with BBB. Behavior contrary to these beliefs is not tolerated nor accepted. Read what our customers -- people just like you -- have to say about our products and services. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. . This rating has decreased by -8% over the last 12 months. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Luckily, my next call was to Parker & Sons. Good company with some growing pains but they manage the best they can. 21 complaints closed in the last 12 months. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Friendly environment Never show up ..Saturday waited all day. We shall see if future maintance services run as smoothly as the 1st one. $10000 for replacement unit. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. The managers don't communicate well at all. Parker & Sons looks forward to working with you again! The department is basically understaffed. Doesn't matter if you have install or not 21 complaints closed in the last 12 months. The managers don't communicate well at all. Get more reviews from your customers with Birdeye. Told us the prices of everything up front and fixed the problem. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Stay away you been warned. This place is a rip off i had a technician come out to check my ac. Parker and Sons has standard refund processes that were followed. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Ive been using them for almost 9 years now and they are very trustworthy. Why was I not contacted? They were able to come out SAME DAY and get our AC back up and running. 12. Tech showed up 4pm on 12/18/2022. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. We also offer installation services for new equipment. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. They show up on time and most importantly they know what they are doing. International Association of Better Business Bureaus. Be warned. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Once we received her BBB complaint,we immediatelyreached back out to the customer. How is it possible the install quote increased by almost 4x? Never trust this company they are a bunch of thieves. The electrician did not clean up, leaving the old one in the backyard. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Be the first to find this review helpful Helpful Share Join the Parker & Sons team The quote was for $669, which was verbal, never provided in writing. And why didn't they honor it? I woke up with a rainstorm in my living room after a pipe burst upstairs. BBB Business Profiles may not be reproduced for sales or promotional purposes. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. She never called back. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Will look into it and get back to me without moderation for you, we stand behind work. Part was thoroughly examined accessories due to surges several things that the information is. In establishing timely response for repairs upon the service crew coming to make the repairs ( Adrian assigned., as we had one in the future,, and the indoor evaporator condenser... 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