"We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Timetable Tickets External Links www.merseyrail.org. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. I found a mistake on my ticket, can I get a replacement? When you use your season ticket you must show your photocard at the same time. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Travelling with Merseyrail? Use our Station Finder on the left of this page to locate your nearest station. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Or by navigating to the user icon in the top right. Not only that, they're available in a number of flexible options to suit different time frames. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Travelling on Merseyrail with tickets purchased from other retailers. You won't miss a thing. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). Check out our Season Ticket Calculator today to get started. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. You can take your bike on any Merseyrail train if there is space. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. Step between platform and train:201 - 400mm (7.9 15.7 inches). "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. Longitude -3.010914905. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Save my name, email, and website in this browser for the next time I comment. You will find useful information on station pages, including the facilities that are available and onward journey information. / 53.383; -3.016. Sunday - 07:58 to 00:21. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Beat the rush and save on price too. We can arrange for someone to help you at staffed stations if you have additional needs. Ticketing Hours. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. You can renew 7-day season tickets at staffed ticket offices. We'll also send special breaking news emails too for the latest stories that matter. Belter bars and restaurants that wont break the bank! "I just think it's a bad thing for trains.". He's not from the area, so how is he supposed to get one. var lmonth = months[dateObj.getMonth() + 1] The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. What happens if I am a season ticket holder? document.write(wday + ", " + lmonth + " " + date + ", " + fyear) There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. Where can I find out about train times and fares? The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Jump straight to the station you are looking for using our Quick Search. What are they? Outside of our office hours please contact us on 0151 702 2704. There is no extra charge for bringing your bike. "We appealed the fine but it was rejected because he didn't get a printed ticket. Please click here for contact details and more information. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Silly rule when everywhere is going paperless.". We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Excludes coach. You may be entitled to a partial refund if no return journey is available. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Latitude 53.55349222. Merseyrail's claims process is in line with the National Conditions of Rail Travel. Jump straight to the station you are looking for using our Quick Search. And why not plan ahead by checking outourMerseyrail train timespage? If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. Our newsletter will keep you up to date with all things Merseyrail. . "I feel the system is geared to catch people out, it's not fair. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Or by navigating to the user icon in the top right. Passenger Assist Meeting point Booking Office. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. Find out more about Railcards or renewing a Railcard. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . There are other newsletters available too if you want them as well. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Wherever youre going with Merseyrail, start your trip with us. How come e-tickets are acceptable all over the place now but not there?". If you're after cheap Merseyrail train tickets, look no further. var wday = days[dateObj.getDay() + 1] It's best to check your tickets when you buy them. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. . var dateObj = new Date(document.lastModified) All items found on our trains or stations are sent to our Lost Property office. Copyright 2023 Trainline.com Limited and its affiliated companies. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. They look familiar to Manchester Metrolink. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. - Timetable information is availablehere. // End -->,