My husband said I'm sorry but we are in this room. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Parking is very limited. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America Review tags are currently only available for English language reviews. It ruined what was supposed to be great stress free weekend. Plenty of places to eat and everything is within walking distance. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. She followed him back to our room and told me the same thing. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I stayed here two years ago and was very pleased with the entire hotel. Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The water pressure in the shower was very little. A great family oriented place! Room types may vary. Staff was less than easy to get along with. The next morning while waking up, we found a stage 2 larva bedbug. La Quinta Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel, Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Microtel Inn & Suites by Wyndham Ocean City. The carpets are dirty and need a good cleaning. The lady at the front desk was very standoffish and rude. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Thank you again and we hope to see you soon! Some of the more popular amenities offered include free wifi, a pool, and free parking. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Room met all our expectations. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). We won't be back. Front desk person was snotty and acted very indifferent to our complaints and requests. WiFi is available in all areas and is free of charge. It had 2 queen beds. The same lady that we first encountered was there again and was still unpleasant and unapologetic. I put it in toilet paper and checked it. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Ocean view. Very quiet Staff was very helpful. Yes, we do have ocean view rooms. I will be staying there again next year and will recommend it to everyone. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. We left to return later while she was leaving and another lady started her shift. They will be marked as either direct view or partial view. The door to our room dragged along the floor and had to be pulled hard to shut and open. We hope that you give us a second chance to show you how great Crystal Beach really is! What are some restaurants close to Crystal Beach Oceanfront Hotel? The staff was very helpful when we had questions about the facility. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? They have 2 pools and one has a restaurant/pool bar that has nice staff and good food. Read more about possible travel restrictions before you go. Thanks again for the review and we hope to see you again soon! I would highly recommend to anyone going to the beach. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Bed Bugs. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. She then assigned us a new room. Stayed in a handicap unit to accommodate our son staying with us. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. Overview of Crystal Beach Hotel. Taxes and fees that are shown are estimates only. Most of the pool was in the shade by 3pm so it got a little chilly. The lady at the front desk was very standoffish and rude. Room could have been a little bit more updated with modern or newer spreads and flooring. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. The room was large, with microwave and refridge. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Thanks for the review and we hope to see you again! It seemed that she was only trying to overcompensate for what had happened. It ruined our next day since I was up until 5:30 am on Tuesd. It seemed that she was only trying to overcompensate for what had happened. Extras include a desk. They even allowed us to come back and us the amenities after check out. The room and everything in it seemed fine, clean, spacious when we got in. We brought it up to the front desk and asked for a new room. We love this hotel. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Please see our partners for more details. The room was very comfortable and apparently was recently. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. The amenities were fantastic! . Beach Walk Hotel 2 10th St Ocean City, MD. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Liked the spacious mini fridge and micro. Barracuda's Bar & Grill, and direct access to the beach! Lunch + Dinner. Please see our partners for more details. It was exactly what I had expected after reading everyone's reviews. language, whether its just a rating or contains comments as well, etc.). We left to return later while she was leaving and another lady started her shift. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Also a plus is the parking garage! There are so many great places to eat within walking distance. Is there a refrigerator and microwave in the rooms? if the writer is claiming to be someone else). It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. The Carousel Hotel did refund our money thankfully. Look no further than Barracuda's Bar & Grill! 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. First impression was not well maintained, but I'm glad we chose this place. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Lock in the lowest price from these sites. Along with a restaurant, there's a snack bar/deli on site. The aroma in the main lobby, reminds you of being on an island. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. The property offers free parking. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Ocean City MD 21842. We were fully refunded (at least, we were told. Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). We come to Ocean City every other year an stay here. Thanks for a great vacation. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! The view was beautiful. Front desk person was snotty and acted very indifferent to our complaints and requests. The room and everything in it seemed fine, clean, spacious when we got in. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. Tripadvisor performs checks on reviews. The view was beautiful. We've sent you an email so you can confirm your subscription. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? The room was an ocean view on the top floor. This hotel is clean and located right on the beach. GROSS. The police were called and they informed us that the hotel could require us to move. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. She then assigned us a new room. They did not change the towels or awash cloths. She then assigned us a new room. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. Tripadvisor performs checks on reviews. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. And he also there was no hurricane but just light winds and rain. Ocean City, MD, Hampton Inn & Suites Ocean City/Bayfront-Convention Center4301 Coastal Hwy Ocean City, MD, Knights Inn Ocean City201 N Baltimore Ave Ocean City, MD, La Quinta Inn & Suites Ocean City106 32nd St Ocean City, MD, Courtyard Ocean City Oceanfront2 - 15th Street Ocean City, MD, LONG & FOSTER: OCEAN PINES Vacation Rentals Office12216 Ocean Gtwy, Ste 800 Ocean City, MD, Baja's Amusements12639 Ocean Gtwy Ocean City, MD, Baja Amusements12639 Ocean Gtwy Ocean City, MD, Ocean Pines Independent12417 Ocean Gtwy, #7 Ocean City, MD, Ocean Voyager3201 N Baltimore Ave Ocean City, MD, Princess Bayside Beach Hotel4801 Coastal Hwy Ocean City, MD, Thunderbird Beach Hotel600 N Saint Louis Ave Ocean City, MD, Comfort Suites12718 Ocean Gtwy Ocean City, MD, Holiday Inn Ocean Maryland710 N Philadelphia Ave Ocean City, MD, Bonita Beach Hotel8100 Coastal Hwy Ocean City, MD, Madison Beach Motel9 N Baltimore Ave Ocean City, MD, Francis Scott Key Family Resort12806 Ocean Gtwy Ocean City, MD, Bedtime Inn12534 Ocean Gtwy Ocean City, MD, Summer Beach Condominiums3 35th St Ocean City, MD, Ocean Villas II by Evrentals105 120th St Ocean City, MD, Plantation House Bar & Grill12308 Ocean Gtwy Ocean City, MD, Ocean Mecca Motel23rd St & N Baltimore Ave Ocean City, MD, Crystal Sands Motel1705 N Baltimore Ave Ocean City, MD, Dogtel Hotel LLC12006 Ocean Gtwy Ocean City, MD, Thunderbird Beach Motel3110 32nd St Ocean City, MD, Summer Beach Condos3 35th St Ocean City, MD, Bongos12445 Ocean Gtwy, #7 Ocean City, MD, Quality Inn Park De VilleOcean Front And 54th St Ocean City, MD, Ocean Manor107 Wicomico St Ocean City, MD, Rodeway Inn29th Street And Ocean Front Ocean City, MD, An Inn on the Ocean1001 N Atlantic Ave Ocean City, MD, Ocean Club Nightclub101 1st St Ocean City, MD, Phillips Beach Plaza Hotel1301 N Atlantic Ave, #1 Ocean City, MD, Ocean Greenery4805 Coastal Hwy Ocean City, MD, Alamo Motel12614 Ocean Gtwy Ocean City, MD, Marigot Beach Condominium10002 Coastal Hwy Ocean City, MD, Ocean Point Limited9923 Stephen Decatur Hwy, #6 Ocean City, MD, Holiday Inn Ocean Maryland6600 Coastal Hwy/oceanfront, Ocean City, Md 21842 Bishopville, MD, Conners Beach Cafe207 Atlantic Ave Ocean City, MD, Beach Plaza Hotel1301 Atlantic Ave Ocean City, MD, Atlantic Club11827 Ocean Gtwy Ocean City, MD, A Beach Taxi1201 Saint Louis Ave, Unit 2 Ocean City, MD, Bedtime Inn & Suites12534 Ocean Gateway Ocean City, MD. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! The card has yet to be reimbursed). While there the hot water system went down so no shower. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Thank you so much for the excellent review! These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Amenities; Gallery. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. Searching Availabilty. Tripadvisor performs checks on reviews. The hotel staff is very friendly and accomodating. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! To see correct prices and occupancy info, add the number and ages of children in your group to your search. But overall we enjoyed ourselfs and will probably return in the future. Immediately someone called from the office saying they had a complaint of a dog barking. Yes, it offers wheelchair access and facilities for disabled guests. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. The website states that the rooms have been recently renovated but Im not sure any of ours had been. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. The next morning while waking up, we found a stage 2 larva bedbug. We stayed for 6 nights in August 2008. Breakfast, I was initially very pleased with the Crystal Beach Hotel in Ocean City. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would definitely consider staying again. Our room was a very nice size and very clean. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. Beachfront hotel with restaurant, near Ocean City Boardwalk . Ice machine didn't work. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. Please see our partners for more details. Great bed, could use better pillows. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Booking not found double-check your booking number and PIN then try again. All in all this motel was a poor rating and will never stay there again. Ocean City, MD - Crystal Beach Hotel - "Really nice!". <[emailprotected]edbugregistry.com>. reason I keep coming back is the top floor, ocean facing. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. Our entire stay was under 48 hours. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. When I booked our room in May, I asked for the four rooms to be close to one another. Shortly after my husband went to get ice and when he returned his room key didn't work so he went to the front desk to find out why. The staff was very welcoming and pleasant! Thank you. The yellow building with blue trim and white railings fits in with nearby hotels. Our first night was fine without any complications. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Free WiFi access is available. This is the version of our website addressed to speakers of English in United Kingdom. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Taxes and fees that are shown are estimates only. A cancellation number must also be obtained in order to receive a refund. Eve gave me room keys for room 519. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. We were content with the new room up until about midnight. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. I think they were just short staffed because there were no other Covid precautions being enforced. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Crystal clear that I wont stay here again! I hope no one ever has to experience what we went thru. Customer service/satisfaction is not a priority at this hotel. Photos are clearly as you see on website. 2-star hotel. A private bathroom comes with a bath or shower. I put it in toilet paper and checked it. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Hotel is very out dated (old) needs a serious upgrade. Oceanfront Oceanfront Two Queen Beds More Info Book Now Bed Bugs. 2 Queen-size beds 1 Queen-size bed. We didn't go and They ended up charging me for the Saturday ($509). In fairness to the hotel and its staff, this situation was handled well. In fairness to the hotel and its staff, this situation was handled well. And we actually thought about staying a couple extra daysNOT! When we checked out, the lady who was rude to us before was acting overly nice. Thanks again for the review and we hope to see you again soon! The rooms are pleasant and clean. All rights reserved. Thank you again and we hope to see you soon! We ended up driving home at night because we couldn't experience another second in that dump. We will use this feedback to improve on the places where we have failed. Most of the staff was very friendly The hotel was quiet. She checked me in. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. 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